You can easily access recent account activity, an order history and purchased downloadable products by logging in to your My Account area. Here you can change your account information such as your contact details, billing and delivery addresses and sign up for our newletter.

You can also use the Contact Area to contact our customer service team with general questions, order queries or upload images and sizing charts for squad wear or customised uniforms.

Items we despatch are subject to our quality control before we send them.

If you need to return an item we reserve the right to charge a 15% administration fee on any non-faulty items returned unless you reorder the product in a different variation (eg. a different size or colour).

If you need to return an item, we request that you email us in advance to let us know. We also ask that you print off and fill out our returns form using the link below and include this in the parcel so that we have as much information about your return.

CLICK HERE TO DOWNLOAD AND PRINT A RETURNS FORM

To make processing a refund quicker and more efficient the returns form includes a returns address where you can write your order number. Simply cut this out and attach to the parcel before you take it to the post office.

UK Customers - We recommend using Royal Mail "Signed For" for any orders below £50 as this gives you proof of delivery.

Any costs, losses or damages incurred due to return of goods will be the responsibility of the buyer (the customer). Once returned, items will be checked by a member of our returns team.

All items that we supply come with a 14 day returns policy from the day of despatch, subject to the product being returned in the same condition it was purchased.

Refunds are given at the company’s discretion.

IMPORTANT: All personalised items and custom made clothing including Squad Wear, "Create Your Own" items, uniforms and poms that are manufactured to order and are exempt from our refund policy as they cannot be resold.

Pricing

Quotes for fully customised uniforms are calculated on both design and quantity. If you wish to make ammendments to a design this may increase the total cost of an order. Our website is monitored 24 hours a day meaning occassionally the price of online products may change. If the price of a product changes whilst it is in your shopping basket First Cheer reserve the right to charge to most up to date price.

Promotions

All promotions and promotional codes will end at 12 midnight on the listed date of expiry. First Cheer reserve the right to ammend promotions or end them before there date of expiry.

Gift Voucher

All gift vouchers are redeemable for online orders only.

Gift vouchers can be redeemed in the "My Account" section and used against future orders or redeemed on the "My Basket" page before an order is placed.

Please note that it may be necessary to enter card information at checkout even if the amount of gift vouchers available is higher than the total value of the order and postage costs. In this circumstance no money will be debited from your card but your card details are required to complete the order. This helps us to prevent gift vouchers from being used fraudulently.

Gift vouchers can be redeemed against products and postage costs.

Promotions

All promotions and promotional codes will end at 12 midnight on the listed date of expiry. First Cheer reserve the right to ammend promotions or end them before there date of expiry.

Privacy

The information collected by the aforementioned entities when you register with us at the www.firstcheer.com is used to communicate with you and improve our services where possible, and specifically, to process payments. In addition to personal data such as name, e-mail address, delivery address, billing address, credit or debit card number and expiry date, we also analyse data about participants in order to provide a safe shopping environment for all users. Please note that we may provide links to other sites, which may not be governed by this Privacy Policy and you should view the respective privacy policies of those sites for further information.

Security

All our payment transactions are undertaken by a 128bit secure server system maintained by Sage Pay, a very well established Internet Merchant trading service which handles millions of transactions by customers on the internet all over the world. This security can be checked by making sure your browser displays a Locked Padlock and https:// before our domain name. All transaction information passed between First Cheer and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from Sage Pay are signed using MD5 hashing to prevent tampering.

You can be completely assured that no information passed to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

First Cheer accounts do not save/store customers credit or debit card numbers and expiry dates to in order to maintain the upmost security for our customers.