Items we despatch are subject to our quality control before we send them.
If you need to return an item we reserve the right to charge a 15% administration fee on any non-faulty items returned unless you reorder the product in a different variation (eg. a different size or colour).
If you need to return an item, we request that you email us in advance to let us know. We also ask that you print off and fill out our returns form using the link below and include this in the parcel so that we have as much information about your return.
To make processing a refund quicker and more efficient the returns form includes a returns address where you can write your order number. Simply cut this out and attach to the parcel before you take it to the post office.
UK Customers - We recommend using Royal Mail "Signed For" for any orders below £50 as this gives you proof of delivery.
Any costs, losses or damages incurred due to return of goods will be the responsibility of the buyer (the customer). Once returned, items will be checked by a member of our returns team.
All items that we supply come with a 14 day returns policy from the day of despatch, subject to the product being returned in the same condition it was purchased.
Refunds are given at the company’s discretion.
IMPORTANT: All personalised items and custom made clothing including Squad Wear, "Create Your Own" items, uniforms and poms that are manufactured to order and are exempt from our refund policy as they cannot be resold.